Digi INFO Alerts

Digicel INFO subscription/registration services

Service Type:                     SMS

Service Charge:                TT$0.65

Service Number:              4636 (INFO)                       

Launch Date:                      July 2007

1. What is DigiINFO Alerts?

ü DigiINFO Alerts provides customers with the ability to sign up to receive a selected DigiINFO SMS service each day. For example, with DigiINFO Alerts services a customer can automatically receive their daily horoscope for a specific sign.

2. How do I register for the service?

ü Generally customers will have the option to either register to get daily updates on the service of their choice. To register, the customer sends the keyword to 4636

ü Example: For Daily News text RNEWS to 4636 (INFO)

3. Can I register only via Text?

ü No, it is also available on Digicel live (portal.digiceltt.com)

4. How much does this service cost

ü Sending requests to subscribe for a Digi INFO Alerts service is FREE

ü Receipt of messages are charged at the same rates as those for regular Digi INFO (TT$0.65 per request)

ü Charges are based on new content and NOT per message received. Example: If a customer subscribes to the Daily News and the News for a particular day spans 3 messages, the customer would only be charged once, and not for the delivery of 3 messages.

5. Would I be charged for sending a registration code for the Digi INFO Alerts service?

ü No. Registering for Digi INFO is FREE

6. I registered for ONE Digi INFO Alert, but I received 3 messages for the response for one day. Would I be charged for the 3 messages?

ü No. You would only be charged be once (per new content received)

7. How do I stop the subscription to Digi INFO Alerts?

ü All customers regardless of the method used to register can also un-register using the appropriate keyword(s) by sending a text to 4636; example: To Un-Subscribe to Daily News text XNEWS to 4636 (INFO)

ü Or visit portal.digiceltt.com and select “Stop Alerts” and choose the Digi INFO Alert you want to stop.

8. Does a Digi INFO Alert expire?

ü No. Messages will be delivered to your handset for your subscription until you choose to end your.

9. Would I be charged for sending the text to be removed from the Digi INFO Alerts service?

ü No. There would be no charge for un-subscribing.

10. Does this replace the current Digi INFO service?

ü No. The regular Digi INFO service would still be available.

ü The list below provides the content available for Digi INFO Alerts, as well as the appropriate subscription removal codes.