Postpaid Extras

 

 

Talk FREE all Weekend when u sign up for 1 of our EXTRAS; Int’l Mins*200#, Unlimited BlackBerry*136# OR Int’l Golden Number *206#. Txt 922 to 4636 for info.

 

 

 

 

 Digicel will be offering postpaid extra plans that will allow customers to customize and build their postpaid plan. Postpaid consumers will now have the option to add additional bundles to their rate plans to cater to their specific needs and usage patterns.

 

 

Postpaid consumers will utilize USSD codes, to add predefined Digicel Extras to their existing or new postpaid plans.

Steps:

a. New customers sign up on a postpaid consumer rate plan POSTPAID 100, Post-paid 120, Postpaid 240 or Postpaid 360 affinity plans or the new plans available – see question 10.

 

b. Existing postpaid customers can remain on their current rate plans

 

c. Customer decide from the various “extras” bundles (e.g. voice minutes, international voice BUNDLES,  BLACKBERRY bundles etc)  what they want to add to their postpaid plan

 

d. Customer dials the self service USSD string associated with the chosen bolt-on FOR THE CUSTOMER FAQS FOR THE WEBSITE, MAKE SURE NOT TO USE THE WORDS “USSD” OR “CAIN”

 

e. CAIN ( the system) will check the customers’ account standing to ensure they have enough funds in account and that they are in good standing. Subscribers must have sufficient funds on their account and should not reach their credit limit before or during the subscription of Digicel Extras services as they will not be able to subscribe.

 

f. Customer will receive a response from the application via A TEXT MESSAGE to chose the level of bolt-on plan they would like to select (e.g. 30, 60 or 120 bundled minutes etc)

 

g. Once the customer select the “extras” it will be added to their plan and last for 30 days or until bundle is exhausted (bundles do NOT coincide with billing cycle, but instead commences when activation of bolt-on is done via USSD)

 

 

Yes, Postpaid consumers would be able to add bolt-on bundles to existing postpaid plans for example 
- DIGICEL POSTPAID 100
- Digicel Postpaid 120
- Digicel Postpaid 240
- Digicel Postpaid 360
- All other Affinity consumer plans

 

 

Customers can subscribe for any Digicel Extras package by using the USSD assigned for the package- see question 10. Digicel Extras subscription is a self serve option for customers.

 

 

No, unused portion of bundles from your ‘Digicel Extras” subscriptions do NOT roll over after 30 days.

 

6. Can I Query the plan expiry date at any time?

 

For example for the 250 International minutes plan the process may look like:
1. subs dials *200*779#
- Receives the following SMS: Your plan ^PLAN_NAME^ will expire on ^EXPIRE_DATE^. Please dial *200*10# to view your remaining minutes.
2. sub dials *200*10#
- Receives the following SMS: You have 250 minutes remaining

 

7.  What happens after my bundle are exhausted before the 30 day period, can I renew?

 

 

8. What happens if I’m close to OR have reached my CL and my 30 day subscription to Digicel Extras has elapsed?

The renual will fail and not take place. Customer will receive message that they do not have sufficient funds to register.
- For example the 60 min plan subs will receive the following: Sorry you do not have sufficient funds to activate this plan, please check your account balance and make a payment to your account to use this service.

 

9.  How Do I renew my Digicel Extras plan? 

All “extras” plans will renew automatically after 30 days unless a customer (opts out before end of 30 days). Customers will receive a TEXT MESSAGE  advising them that the plan will be ending within 5 hours AND THEN 3 HOURS (2 MESSAGES RECEIVED) and they can dial a specific code to opt out- this code will be provided in TEXT MESSAGE

 

10.  Are my “Digicel Extras’ subscription fee/s prorated?

Example: Mr. Jones activated the 250 International minutes as his “Digicel Extras” on the 22nd September (his bill cycle runs from the 16th September-15th October). Since his billing cycle has already started and ‘Digicel Extras” subscriptions are valid for 30days from the date of activation, the subscription fee for the “Digicel Extras” will appear in his invoice for the period September 16th-October 15th . His subscription for the 250 International minutes will not be pro rated but will be fully charged for the 30 day period.

 

 

11.  Why does my “Digicel Extras” subscription appear in my current bill and 30 days has not elapsed?

- Customer’s ‘Digicel Extras’ subscriptions will appear in their bill once they have subscribed within a billing cycle ( either first day, middle or end) as the charges are registered once they have activated. However, if they have exceeded their bundle and are using out of bundle, the charges will appear in the next bill if the current bill cycle has ended.

- Eg. Mr. Jones got his bill for the period 16th September -15th October, and he saw the charge for his 250 International minutes that he subscribed for on the 22nd September. He used an additional 100 minutes on the 18th October, on his October 16th –November 15th invoice he’ll see the charge for the additional 100 minutes he used.

 

 12.  What are the packages available?

 

Plan	USSD#	Price (vat ex)
60 local voice minutes plan	*220#	$25
250 international minutes (zone 1&2)	*200#	$112
500 international minutes (zone 1&2)	*200#	$175
Unlimited BlackBerry BIS Service	*136#	$225
International Digicel Golden Number Bolt On (1 MSISDN)	*206#	$99
Unlimited Digi Weekends	*209#	$80
Digicel Golden Number Bolt On - 1 local Digi MSISDN	*207#	$49

60 local voice minutes plan:

1. 60 anytime minutes for local Digicel, bmobile and fixed calls
2. Unused minutes do not roll over after 30 days
3. Minutes cannot be transferred to another account or other users

250 international minutes (zone 1&2) & 500 international minutes (zone 1&2)

1. Anytime minutes for international calls to USA, Canada, UK landline and Digicel international numbers (Haiti, El Salvador, Suriname, PNG, Tonga, Vanuatu, Honduras, Panama, Fiji, Anguilla,  Antigua & Barbuda, Aruba, Barbados, Bermuda, Bonaire, BVI, Cayman, Curacao,   Dominica, French Guiana, Grenada, Guadeloupe, Jamaica, Martinique, St. Kitts & Nevis, St. Lucia, St. Vincent, Turks & Caicos)
2. Unused minutes do not roll over after 30 days
3. Minutes cannot be transferred to another account or other users
4. Subscribers cannot sign up to both 250 international and 500 international minutes at the same time.

Unlimited BlackBerry BIS Service

1. Unlimited data service for 30 day relates to BlackBerry Internet Services (BIS) which includes email and internet usage through a BlackBerry device

*International Digicel Golden Number Bolt On (1 MSISDN)

1. Unlimited international calls to one selected Digicel territory number in Haiti, El Salvador, Suriname, PNG, Tonga, Vanuatu, Honduras, Panama, Fiji, Anguilla,  Antigua & Barbuda, Aruba, Barbados, Bermuda, Bonaire, BVI, Cayman, Curacao,   Dominica, French Guiana, Grenada, Guadeloupe, Jamaica, Martinique, St. Kitts & Nevis, St. Lucia, St. Vincent, Turks & Caicos

2. Selected Golden Number cannot be changed within the month. Customer can only change number after subscription has elapsed

3. Fair usage clause of 5000 minutes per month applies

 

Unlimited Digi Weekends

1. Unlimited calls to local TT Digicel subscribers on weekends that fall within 30 day subscription period
2. Fair usage clause of 5000 minutes per month applies

Digicel Golden Number Bolt Extras -1 local Digicel PHONE NUMBER

1. Unlimited local calls to one selected Digicel TT number
2. Selected Golden Number cannot be changed within the month. Customer can only change number after subscription has elapsed
3. Fair usage clause of 5000 minutes per month applies

 

 

 Yes, please see table below. The packages are standard however, the Credit limits varies from $100-$15000. First time postpaid customers can sign up for these packages only.

  

Rate Plan	Sub Fee	Bundled minutes	Bundled SMS	Credit Limits
Digicel Postpaid 100	$80	100	25	100
Digicel Postpaid 100	$80	100	25	200
Digicel Postpaid 100	$80	100	25	300
Digicel Postpaid 100	$80	100	25	500
Digicel Postpaid 100	$80	100	25	700
Digicel Postpaid 100	$80	100	25	1000
Digicel Postpaid 100	$80	100	25	3000
Digicel Postpaid 100	$80	100	25	10000
Digicel Postpaid 100	$80	100	25	15000
Outside the bundle rates
Calls to:	Rate
Digicel	$0.65
Fixed	$0.85
Other mobile	$1.00
Calls to:	Day	Evening	Weekend
USA, Canada, UK	$1.50	$1.10	$0.55
Caribbean, Venezuela, India	$1.50	$1.10	$0.85
ROW	$3.00	$2.10	$2.00
Other Countries*	$6.85	$6.85	$6.85
Other countries* includes Antartica, Ascension, Cook Islands, Cuba, Falkland Islands, Guinea Bissau, Honduras, Saint Helena Sao Tome & Principe, Solomon Islands, Vanuatu, Thuraya, Iridium, Inmarsat
$1 surcharge on International calls to mobiles except in USA and Canada

No, customers can’t sign up for the same Digicel Extra multiple times (e.g. 250 International minutes 3 times within 30 day period), however they can sign up for multiple Digicel Extras within the stipulated interval ( e.g. 250 International minutes, 60 local voice minutes and Unlimited Digi weekends.)

 

15.  What happens at the end of my 30 day subscription to my Digicel Extras service?

 At the end of 30 day period customers will automatically be renewed into service. Subscribers will need to opt out to discontinue service

Prior to renewal customers will receive a text messaging advising to opt out if they do not wish to continue for an additional 30 days. They will receive this message 24 hours and 48 hours prior to renewal

16. Can I unsubscribe from a Digicel Extras Plan before the 30 day period?

Customers can only unsubscribe when they receive the 48 or 24 hr notification. They cannot unsubscribe before that.

 

No, Digicel Extras services doesn’t apply to roaming customers.

 

18. Does International Beta promotion apply to 250 /500 International minutes? 

No, the International Beta promotion does not apply to the 250/500 International minutes

 

No, FREE after 3 and FREE Nights does not apply to the local 60 minute Digicel Extras package. Note that customers can take advantage of this once they’ve exhausted their 60 local minutes.

 20.  As a prepaid customer can I subscribe to any of the services offered?

 

 

Consumer Postpaid Bolt-On Terms and Conditions

Digicel (Trinidad & Tobago) Limited (“Digicel” or “the Company”) is making various packages (“the Bolt-On Packages” or “the Bolt-Ons”) set out herein available to its Consumer Postpaid Customers (“the customer”, “you” or “the subscriber” and “your” shall be construed accordingly upon the terms and conditions set out below:

The Customer agrees that Digicel reserves the right to terminate any Bolt-On package forthwith if in Digicel’s sole opinion it is being abused, such abuse to include but not be limited to:-

• The specific terms and conditions and the VAT exclusive rates for each Bolt-On package are set out below.

 

Plan	USSD#	Price (vat ex)
60 local voice minutes plan	*220#	$25
250 international minutes (zone 1&2)	*200#	$112
500 international minutes (zone 1&2)	*200#	$175
Unlimited BlackBerry BIS Service	*136#	$225
International Digicel Golden Number Bolt On (1 MSISDN)	*206#	$99
Unlimited Digi Weekends	*209#	$80
Digicel Golden Number Bolt On - 1 local Digi MSISDN	*207#	$49

 

 

1. 60 minutes to be used at any time for any domestic call whether to Digicel or another local mobile or landline number.

2. Unused minutes will not roll over after the thirty (30) day period.

3. Minutes cannot be transferred to another account or other subscribers.

4. The charging order for usage of minutes will be bundled minutes in the Customer’s postpaid plan, then bundled minutes in the Bolt-On package and then any other minutes under promotions existing at the time.

 

 

1. Unlimited international calls to one selected number from another Digicel subsidiary in any of the following Digicel territories: Haiti, El Salvador, Suriname, Papua New Guinea, Tonga, Vanuatu, Honduras, Panama, Fiji, Anguilla,  Antigua & Barbuda, Aruba, Barbados, Bermuda, Bonaire, British Virgin Islands, Cayman Islands, Curacao,   Dominica, French Guiana, Grenada, Guadeloupe, Jamaica, Martinique, St. Kitts & Nevis, St. Lucia, St. Vincent or Turks & Caicos

2. Customers may only change the International Digicel Golden Number once and within the first twenty-four (24) hours of activation or renewal. 

 

 

250 international minutes (zone 1&2) & 500 international minutes (zone 1&2)

2. Unused minutes will not roll over after the thirty (30) day period.

3. Minutes cannot be transferred to another account or other subscribers.

4. The charging order for usage of minutes will be bundled minutes in the Customer’s postpaid plan, then bundled minutes in the Bolt-On package and then any other minutes under promotions existing at the time.

5. Subscribers cannot sign up to both 250 international and 500 international minutes during the same thirty (30) day period.

 

Unlimited BlackBerry BIS Service: 

Unlimited data service for thirty (30) day for BlackBerry Internet Services (BIS) which includes email and internet usage through a BlackBerry device.

 

 

Unlimited Digi Weekends:

Digicel Golden Number (Local) Bolt On:
1. Unlimited local calls to one selected Trinidad and Tobago Digicel number.

2. Customers may only change the Digicel Golden Number once and within twenty-four (24) hours of activation or renewal.