Digicel LIVE

1.    What is the “Digicel Live”?

ü Digicel Live is a service by which customers can log on to Digicel WAP homepage using GPRS to access ring tones, wall papers and games

2.    How do I get my handset set up to browse the internet?

ü For handsets that are already able to access the GPRS service, no changes will be required. 

ü Newly acquired handset will receive the settings via text message or customers can send WAP to 4000.

3.    How many texts will be sent?

ü Customers will receive up to three text messages

First SMS

(a)     You will soon receive Digicel WAP, Digicel MMS & Digicel Internet settings

Second SMS

(b) Configuration setting receives TT.

(i)You then select “show” or “install”

(ii)Option given to either save or discard

Third SMS

(c) Your Digicel mobile is now configured to use our Digicel Live MMS and WAP services. Enjoy! Please restart your mobile for the settings to take effect

5. Will I be able to get the Multi-Media Message (MMS) settings on my handset via SMS?

ü Yes, most handsets that receive the SMS with GPRS settings will also receive MMS settings once the handset is capable of sending and receiving MMS.

           **Phones that do not receive MMS Settings but are compatible       with the service will   have to be manually provisioned

6. Will I need to provision my SIM card to send MMS?

ü No, Subscribers whom have not previously had their Sims provisioned on the MMS platform will be automatically provisioned once their handsets have been configured (manually or automatically) and they attempt to send an MMS.

      **Note that this message will be delivered

7. am I able to access any free content on the Digicel Live WAP site?

ü There is a section on our Digicel Live WAP site where customers are able to download free games, ring tones and wallpapers.

8. Where can I get these free games, ring tones and wallpapers?

ü Customers simply need to scroll to the end of the Digicel Live homepage to find this content.

9. How much credit will I need to access the Internet?

ü Customers must have credit on their account in order to access the internet service.

10. If I have recently purchased a GPRS compatible handset will I get the GPRS settings via SMS?

ü Once a SIM card is placed in a new GPRS compatible handset and a call or text is made from that handset the system will automatically send the SMS with the settings to that handset.

11. Which handsets are compatible to receive the GPRS settings via SMS?

ü The list of Compatible handset can be found on the intranet…..

12. If I purchased my handset overseas, will I still be able to get the settings?

ü No. Only handsets purchased from Digicel can receive the settings. Handsets purchased from another mobile service provider or bought overseas will need to have their handsets manually provisioned.

13. Will I get a confirmation message once the settings are on the phone?

ü No, the customer will need to attempt to access the service to confirm whether or not they are able to connect

14. What is the cost per KB to WAP browse?

ü Customers pay 3c per KB while accessing the Digicel Live WAP

15. How do you access Digicel Live?

ü Most Digicel mobiles phones are Live ready. If you need to activate Digicel Live for yourself, send a text message to 4000 with the word "WAP" to receive your Digicel Live settings or call Customer Care on 100 from your Digicel mobile phone.
To access Digicel Live on your handset, press and hold the internet "Ready" button or go to your main menu and select the following WAP access options for the following handsets:

o   Nokia handsets — web

o   Motorola handsets — web access

o   Sony Ericsson — internet services

o   Samsung — fun box

Then go into your bookmarks, select Digicel Live and you're on your way!

(To manually enter the URL for Digicel Live simply type http://portal.digiceltt.com in the address section of your WAP access on your handset.)

Digicel Live is a pay-as-you-use service. Pricing will be displayed on your mobile before each download.

What do I have access to on the Digicel Live page?

Digicel Live opens up your window to sports, information, entertainment and other exciting and fun stuff:

Sports

Digicel Live is the place to be for sporting updates. Be sure to check out our premium cricket content, sports news, scores and commentary and a whole lot more.

News

Be in the know with news and reviews from the most credible news sources in T&T and around the world. Digicel Live publishes at least daily news updates from major media houses.

Entertainment

Download and play any of our over five thousand Java games. And if you don’t want to play alone, then we also have multi-player Java games just waiting for you and your friends.

Personalize your phone with Digicel Live: download the wall papers, ring tones, real tones and themes that fit your flavour and style.

Information

Getting information has never been so easy. Log on to Digicel Live and get all the latest updates on fashion trends, drink mixes, lottery results, horoscopes and much, much more.

What is the cost of the Games, Ring-Tones and other Fun Stuff on Digicel Live

All rates are VAT inclusive.