BlackBerry
Postpaid BlackBerry Options
Digicel Trinidad & Tobago brings you BlackBerry services to help you stay connected with important email and data while you're on the go. Staying connected has never been so simple. Send and receive emails, view attachments, book meetings, check your calendar, make calls from your contact list and much more from a single integrated device — BlackBerry 7130g, 8100,8120, 8300,8320, 8800, 8900, 9000 or 9500. Digicel offers you two great types of BlackBerry services
- BlackBerry Enterprise Service (BES)
OR
Your business is the subsidiary of a multinational company that has own Microsoft Exchange, IBM Lotus Domino or Novell GroupWise email server in a different country.
• Integrated wireless access to all business information available on your email server, including email, calendar, contacts, tasks and memos.
• Cradle-free synchronization.
• Integrated email attachment viewing that supports popular file formats such as pdf, xls, ppt, pps, doc, dot, wpd, txt, html, htm, zip, bmp, jpg, jpeg, gif, png, tif, tiff, wmf, wav.
• Push-based, secure wireless architecture that delivers messages and data automatically.
• Support for a wide variety of mobile devices.
• Ability to access corporate applications and systems.
This solution is suitable if:
Your business uses Internet-based email, such as Yahoo! or Hotmail, has POP3/IMAP email through an Internet service provider or has its own POP3/IMAP email server.
• To setup your personal e-mail. The first time that the BIS user switches his BB device on, a wizard will lead him to integrate his personal email account data in 3 simple steps.
• The user can integrate a maximum of 10 email accounts. Each of them is identified by an own icon.
• Attachment viewing capabilities as per BES.
• Personalized settings (filters, friendly names for accounts, password management) can be setup either via the mobile handset or via Digicel’s BIS web site (www.digicel.blackberry.com).
“Pushes” e-mail from standard POP3 accounts (ISP provided, Microsoft MSN Hotmail Plus, Yahoo! Mail Plus, etc.) to a BlackBerry device. This is best for small businesses, entrepreneurs, professionals or consumers on the go.
BlackBerry Price Plans:
BIS Add On (to an existing Price Plan): $225
BIS Pay As You Use Add On (to an existing Price Plan): $65 **
BIS 1MB Bundled Data Add On (to an existing Price Plan): $85 **
BIS 5MB Bundled Data Add On (to an existing Price Plan): $115 **
** These are available as Add Ons to existing or new Price Plans ONLY; Charges outside the bundles are 2 cents / kB
All Rates are VAT inclusive
BlackBerry handsets are available at all Flagship stores or contact Digicel Business Sales at 822–6852 or digicelbusinessstt@digicelgroup.com
Visit any of our selected BlackBerry retailers to sign up for BlackBerry Internet Service (BIS) if you are an individual Postpaid or Affinity Postpaid Customer.
Interested in the BlackBerry Enterprise Solution (BES)? Please contact a Digicel Business Sales Executive who will work with you to determine your needs for this service.
• Prepaid customers will now be able to access and use all the functionality of their Blackberry devices (Internet, Email, Blackberry Messenger etc.) for a set time period (depending on the plan selected)!
• You will receive BlackBerry Internet Service (BIS) which allows you to stay in touch on the go an office in your hands!
2. What is Blackberry service?
• It is a product offered by “Research in Motion” (RIM). The service allows customers to send and receive email from their devices, browse the Internet, use Blackberry messenger and install and use a wide variety of third party applications.
• BlackBerry service allows you to stay in touch with everything that matters to you while you’re on the go. Email, phone, maps, organizer, applications, games, the Internet and more.
N.B. For further information on the Blackberry Service please refer to the Blackberry CC Support presentation, under training tab on the intranet.
3. Is Prepaid Blackberry service the same as postpaid?
• YES
• Same as Postpaid Consumer BIS service, but includes alternatives for signing up – weekly and fortnightly to suit your budget
4. Who can activate the Prepaid Blackberry Service?
• Only Prepaid customers can activate this service.
5. How do Customers activate the prepaid BlackBerry Service?
STEPS:
1. Dial “*136# SEND” to initiate Prepaid BlackBerry activation.
2. Once the request is received the customer will receive instruction via text messages as seen below:
• Message 1: “Welcome to Digicel’s Prepaid BlackBerry Service. For 1 day dial *136*40#, for 7 days at $65 dial *136*10#, for 14 day plan at $130 dial *136*20# and for 30 days at $275 dial *136*30#”
Once the request has been received the customer will be prompted to confirm selection of the plan via the following text message:
• Message 2 (Confirm Plan selection): “You have selected the ^PLAN_NAME^. A charge of ^CHARGE^ will be deducted from your account. To confirm dial*136*1# and to cancel dial *136*9#.
3. Once the activation is complete, a final confirmation text message is sent advising the customer that the plan is now active.
• “Thanks for joining ^PLAN_NAME^, for 30 days starting ^START_DATE^. Please remove and replace phone battery to complete activation. Thanks for choosing Digicel!”
Customer must remove phone battery and replace it to register device on network after completing activation.
6. Can a Customer complete the activation process without removing their battery?
• YES
• Customer will access the Menu in their phone
o Go to ‘Options’, (Wrench shaped icon)
o Go to ‘Advanced Options’
o Go to ‘Host Routing Table’ , press the options button and choose ‘REGISTER NOW’
The device will now automatically register on the network. Customer will receive a message from ‘BlackBerry Registration’ stating “Your handheld has been registered with the wireless network”
7. As a Prepaid Corporate CUG customer can I access the service?
• Yes. ALL Prepaid Corporate CUG customers (Hybrid) are eligible for the service.
• Prepaid account with adequate credit available.
• GSM Blackberry device.
9. Which handsets are compatible with the Prepaid Blackberry Service?
• This service is compatible with all BlackBerry devices.
10. Which plans are available with the Prepaid Blackberry Service?
Prepaid customers will be able to choose from any of the three (3) plans listed below.
Duration VAT in VAT ex
30 days $275.00 $239.13
14 days $130.00 $113.04
7 days $65.00 $56.52
1 day $10.00 $8.70
11. What are the benefits of the Digicel’s prepaid Blackberry service as compared to the competition?
• Our plans offer variable service periods of 1, 7, 14 and 30 days rather than a fixed one (1) month service period.
• Our service can be activated very quickly through USSD codes rather than calling Customer Care.
• Setup of Blackberry device is quick and easy after plan is activated.
12. How do Customers setup Email on their Blackberry?
• Shortly after a plan is activated and the Blackberry restarted/registered, the browser will automatically load an email set-up webpage (as seen below).
If webpage does not automatically load, user may select Email settings icon from phone.
Email setup from phone
Step 1. Select ‘Create New Account’
Step 2. Carefully read legal agreement and Select ‘Yes’ option and then ‘I agree’
Step 3. Create unique username and password
Step 4: Select email account. Customers can add/remove/edit email accounts
Step 5: “ Add Email account”
Step 6: Enter Email account information
• If the webpage does not automatically load, customers may go to http://digicel.blackberry.com from their computer.
Step 1:
Access site and select “Create New Account”
Step 2:
Carefully read legal disclaimer and select ‘I agree’ if in agreement
Step 3:
Enter PIN and IMEI and select Continue
N.B. Customers will need their PIN and IMEI to set-up the service.
IMEI can be found by entering *#06# on handset
PIN can be found by selecting the Options icon (Wrench shaped icon) in Menu and then selecting ‘Status’
Step 4:
Create unique username and password
Step 5:
Select email account. Customers can add/remove/edit email accounts.
13. How do I setup Email on my device if it had a previous account cancelled?
• Customer can setup email either from device or http://digicel.blackberry.com (SEE ABOVE)
• I.E. Same procedure as point 13
14. Can I query the prepaid BlackBerry plan I am on as well as days left in my plan?
• Subscribers can query the plan by dialing *136*779# (*136*QRY#). They will receive an SMS with the Plan they are currently on as well as the expiry date.
15. How many Email accounts can I setup with my Blackberry device?
• You can have up to Ten (10) separate Email accounts on your Blackberry device.
N.B. This includes your device email address @digicel.blackberry.com
16. What happens if I have insufficient credit to activate a Prepaid Blackberry Plan?
• Customer will receive an SMS stating “Sorry you do not have enough funds to activate the plan. Please add credit to your account and try again by sending *136#. Thank you for choosing Digicel”.
• You will not receive Blackberry service.
• Once sufficient credit is on account, customer may try again by entering *136#
17. Can a customer cancel their Prepaid Blackberry plan once it has been activated?
• NO
• Customers are not able to cancel plans once they are active.
18. If a customer has a Prepaid Blackberry plan active are they charged to browse Digicel Live?
• YES
• DigiPics & tones is a premium service that is NOT included in the Prepaid Blackberry offering.
• When customers browse the Digicel Live website, they are WAP browsing.
WAP Browsing is charged at 3 cents per Kilobyte.
N.B. If Customer has accessed Digicel Live using their browser and wishes to browse other websites without being charged. Customer should close and re-open browser as seen below.
19. Is there a minimum balance necessary to access Blackberry services if a plan is active?
• YES
• Customers must have at least $0.01 on their phone to access their Blackberry services once a plan is active.
20. If I am roaming will I be charged to use data services on my Blackberry?
• YES
• When roaming, data charges will be rated at the ROAMING DATA RATE
• Customer can only roam in countries that support Prepaid Roaming, please refer to the coverage and Roaming Tab on our Website www.digiceltt.com for full list of Countries.
N.B. Customer will only enjoy the full benefits of the Prepaid Blackberry Service while in Trinidad.
21. Can customers renew their prepaid Blackberry plan?
• YES
• 3 hours before the plan expires, an SMS is sent to customer reminding them that their plan will soon expire and also how to renew it.
Customer will enter *136*1*Plan_code#
• Customers will only be charged for renewal AFTER their plan has expired. i.e. 3 hours after renewal
N.B. After a plan has expired a Customer has a grace period of 30 days to renew their plan by entering a USSD code *136*1*Plan_code#
• Once the grace period has finished however, a customer will need to re-start activation by entering *136#.
• If you do not activate during the grace period, you will lose your current email configurations, but you will still be able to renew by dialing *136# and following the instructions to activate. You will be required to reconfigure your email accounts.
22. Can I renew and select another plan?
• NO. Only option is to renew your existing plan.
• If you wish to select another plan allow the service to expire, then start the activation process and select your new plan.
23. Can customers with a Postpaid Blackberry plan convert to Prepaid and activate the Prepaid Blackberry Service?
• YES
• Customers will follow the regular postpaid to prepaid conversion process and all their services will be cancelled.
• Once the conversion is complete, customer may initiate activation of Prepaid Blackberry by entering *136#
24. How can we assist if a customer’s Blackberry is network locked?
• Advise customer that Digicel does not offer an unlocking service as it is illegal to do so.
However third party companies/vendors do offer this service.
25. Is Prepaid BlackBerry service the same as postpaid?
• YES
• Same as Postpaid Consumer BIS service, but includes alternatives for signing up – weekly and fortnightly to suit your budget
26. Who can activate the Prepaid BlackBerry Service?
• Only Prepaid customers can activate this service.
27. If I am roaming will I be charged to use data services on my BlackBerry?
• YES
• When roaming, data charges will be rated at the ROAMING DATA RATE
• Customer can only roam in countries that support Prepaid Roaming, please refer to Intranet for full list of Countries.
N.B. Customer will only enjoy the full benefits of the Prepaid BlackBerry Service while in Jamaica.
